Frequently Asked Questions

Frequently Asked Questions

Any questions you may have about your visit and/or coverage of the exhibition will be readily answered.
Also check the CEATEC frequently asked questions or inquiry section for further details.

Show Dates / Recommended Environment

What are the show dates?
CEATEC 2021 ONLINE Main Event will be held from Tuesday, October 19 to Friday, October 22, 2021.
During the Main Event, visitors will be able to chat with exhibitors and watch presentations.
After the Main Event, the exhibition will be archived until Tuesday, November 30, 2021, and visitors will be able to access and browse the content, with the exception of some functions.
What are the hours?
The exhibition hours during the Main Event will be from 10:00a.m. to 5:00p.m.
From October 19th, visitors may access the exhibition site at any time. However, during off-hours, exhibitors may not be able to reply to your inquiries via chat or other means.
Tell us on recommended viewing environment.
This website can be viewed using a browser installed on PC, smartphone, tablet or other devices.
If you are using a PC, we recommend that you use the following browsers.

If you are using Windows, the latest version of

  1. Chrome
  2. Firefox
  3. Microsoft Edge

If you are using a Macintosh, the latest version of

  1. Safari
  2. Firefox
  3. Chrome

Note: that even if you use the website in one of the aforementioned environments, there may be some display issues or certain functions may not be available depending on the combination of the browser and operating system.

Conferences / Exhibitors’ Presentations

Do I need to register or login to certain site to view conferences?
Yes, you will need to register and login for admission to the show.
Do I need to reserve for viewing conferences?
No, reservation for viewing is not necessary for online exhibition.
Tell me more about how to view conferences.
First register for admission and login to CEATEC 2020 ONLINE. You will arrive at the exhibition entrance. Follow the steps below to access and view conferences.
Entrance >> Conference Area >> Click on the desired program for viewing >> Screen for Viewing*
*The screen for viewing can be accessed from the start time of streaming.
Are there any conferences offered in English?
Certain programs will be delivered in English. Select English for language selection on the top right for viewing in English.
Tell me more about viewing exhibitor presentations.
First register for admission and login to CEATEC 2021 ONLINE.
You will arrive at the exhibition entrance. Follow the steps below to access and view exhibitor presentations.
Entrance >> Exhibit Area >> Corporate Page >> Product Page >> Screen for viewing*
*The screen for viewing can be accessed from the start time of streaming.
*Please note that the use of the presentation function is optional; therefore, there are some exhibitor pages that do not use this function.
Can I watch conferences and exhibitor presentations after the time of streaming?
Some programs will be available for viewing after the Main Event, between Saturday, October 23rd and Tuesday, November 30th. However the viewing period may vary depending on the program.
I like to view the exhibition from overseas. Can I watch it in the same environment as in Japan?
Because CEATEC 2021 ONLINE displays videos that have been uploaded to external video sharing services, they may not be viewable in some countries, depending on the video sharing service.

Functions

Is there a search function for exhibitors?
We have implemented the following two search functions in order to search for your desired Corporate Booth and/or Exhibit Channel.
1) Keyword search: Keywords contained in the exhibitor's name and exhibition description will be searched.
2) Search by exhibit category
Is there a function to view exhibits randomly?
Click on CEATEC GO sign located at the top of the page to view the exhibitor’s content randomly.
What is the “Interested” button and how does it work?
If you click on the "Interested" button on the exhibitor or product page you are interested in, you will be able to see the list of exhibitors or products you have clicked on in the CEATEC 2021 ONLINE page.
Can I confirm which exhibitor booth I have visited?
You can confirm that in the CEATEC 2021 ONLINE page for yourself.
Where can I find new chat messages?
Notification will be displayed in the CEATEC 2021 ONLINE page.

Admission

What are the exhibition hours?
The Main Event will be held from 10:00a.m. to 5:00p.m., between Tuesday, October 19 and Friday, October 22, 2021.
The exhibition site is accessible 24 hours a day.
Can I re-enter?
You can enter as many times as you like until Tuesday, November 30, 2021.

Registration for Admission

How do I pre-register for admission?
You need to register for admission to CEATEC every year.
Please register at the CEATEC admission registration page.Click here to register!
I have registered in 2020, do I have to register again this year?
Can I use an email address and password that I used before 2020?
As we have changed the admission registration site from 2021, those who have registered before 2020 will need to register once again.Click here to register!
I haven't received my admission registration email.
If you did not receive the admission registration email, the cause may be one of the following:
  • The email has been falsely judged as spam by your email system, and has been sent to your spam folder.
  • The email address you entered at the time of registration is incorrect.
  • The capacity of your mailbox is full.
  • You have restricted email reception (specified domain reception) to prevent spam mails. Please allow receiving emails from <@ceatec.com>.
I forgot my password for the admission registration site I registered.
The entrance to the venue will be displayed on the CEATEC Official Website after Thursday, September 9, 2021. Please jump to the login screen from the entrance and reissue your password.
Can I register more than one person with the same name or email address?
All participants are required to register in advance, and multiple entries with the same name and/or e-mail address cannot be registered.
Please register participants separately with different names and e-mail addresses.
I wish to change the information I registered.
The entrance to the venue will be displayed on the CEATEC Official Website after Thursday, September 9, 2021. Please jump to the login screen from the entrance and login to My Page to change registration details.
I cannot register for admission.
The reason could be that you are not using the recommended browsing environment. Please try one of the following web browsers for optimum results:

If you are using Windows, the latest version of

  1. Chrome
  2. Firefox
  3. Microsoft Edge

If you are using a Macintosh, the latest version of

  1. Safari
  2. Firefox
  3. Chrome
Note that even if you use the website in one of the aforementioned environments, there may be some display issues or certain functions may not be available depending on the combination of the browser and operating system.
We like to request a group tour.
We will not be accepting group registrations this year.
Please register for each visitor one at a time.

Miscellaneous

Are reference materials available about the CEATEC exhibition?
The CEATEC 2020 Exhibition Guide and Exhibition Report from last year can be downloaded from the brochures page in the official website. If you wish to receive a printed version of the download, please fill in the Brochures Request Form and submit it to the CEATEC Management Office. Please note, however, that both the printed and online versions are identical. Download
We are interested in exhibiting next year. Who should I contact for advice?
Thank you for your interest. Please contact us below.
Inquiry Form